Do You Know What You’re Saying?

“It is more fun to talk with someone who doesn’t use long, difficult words but rather short, easy words like What about lunch?”  A.A. Milne, Winnie the pooh Have you ever found yourself involved in conversations at work, not really knowing what has been said? ...

How Things Were Done Around Here!

Changing “the way things are done around here” can take time. There is no easy fix and the legacy of a past culture often has a tight hold long after it has been changed. There is a great story, based on a real study carried out in the early sixties, that...

What Is Your Day Job?

There is one phrase I hear more than any other when working with senior managers on leading change. It usually goes something like this: “that’s all very well…but what about the day job?“ Almost without exception, these experienced and very...

4 Reflective Questions Every Leader Should Ask

If you stop to consider how people grow and develop, you will find ways to ensure your team reaches its potential…as a very natural part of what you all do. First, it helps if you are aware of what makes people tick! So become curious about how the mind works,...

Using Language to Build Trust

It won’t come as any surprise to you that our thinking consists of images, sounds, feelings and, to a lesser extent, tastes and smells. Quite literally, the entirety of our experiences have been recreated using all of our senses. We picture ourselves lying on an...