Make Sure Your Feedback Lands!

Can you remember what was written on your school reports? Whenever I pose this question, it seems to summon up negative memories for most people. Hardly anyone remembers being praised or told they were doing really well. Quite the contrary. Often people remember...

What Direction Are You Talking?

Have you ever stopped to consider the direction in which you are focusing someone’s attention, simply by what you say and how you say it? Recently, I’ve been working with a group of senior leaders who have unconsciously been mis-directing their...

What Is Your Leadership Brand?

Recently, whilst clearing out some old files from my online library, I came across a piece of work on leadership behaviour that I had carried out over eight years ago that still appeared to be current. At that time, I had been working with a senior team in the...

Do You Know What You’re Saying?

“It is more fun to talk with someone who doesn’t use long, difficult words but rather short, easy words like What about lunch?”  A.A. Milne, Winnie the pooh Have you ever found yourself involved in conversations at work, not really knowing what has been said? ...

How Things Were Done Around Here!

Changing “the way things are done around here” can take time. There is no easy fix and the legacy of a past culture often has a tight hold long after it has been changed. There is a great story, based on a real study carried out in the early sixties, that...

What Is Your Day Job?

There is one phrase I hear more than any other when working with senior managers on leading change. It usually goes something like this: “that’s all very well…but what about the day job?“ Almost without exception, these experienced and very...