The answer lies in their ability to appreciate other people styles and know how to adapt their own behaviour to rapidly establish rapport. Great leaders will tailor the way he / she approaches others and will adopt appropriate communication styles with each person.
So how do you understand what makes people tick? Well, here are just two of the criteria that make up someone else’s world:
Values are all about what is important and what is good or bad for us. Because values are about things that are important to us, they have a great impact on our motivation. If one of your managers values security for example and you value adventure, you might not see eye to when it comes to implementing a new pay structure based upon commission alone!
Here is a question for you…what do you value most?
If your manager had to get the best out of you, how could they do this by knowing what you value most?
A belief is a feeling of certainty of what something means to us. All human behaviour is belief driven. Beliefs are the presuppositions that we have about the way the world is. Depending upon what they are they can either create or destroy our own personal power to do something. Beliefs are essentially our on / off switch for our ability to do anything in the world. There’s an old saying that “whether you believe you can or your cannot, you’re absolutely right“.
When communicating to someone it is important to elicit their beliefs of WHY they have done what they have done. On the flip side, when motivating someone, you might also want to find out the disempowering beliefs that have stopped him or her from doing what they want to do.
“how can I get the best out of this person by knowing what he / she values most“, or
“what does this person believe to be true that is stopping them being at their best“