On almost every leadership workshop, someone at sometime will ask how an employee’s attitude can be changed. Often, this can lead into a conversation about changing their own attitude!

After all, attitude is everything! 

A few years ago, I visited a number of organisations in the States as part of a study tour, all of which are legendary for delivering excellent customer service. In each one, I heard this phrase being used over and over again – “Hire for Attitude, Train for Skill“.
But what specifically is attitude? 
Your attitude is your own personal filter for everything that happens to you, around you or within you. What takes place in your world is not as important as how you view it. 
You may not choose what happens to you. You can, however, choose how you respond to these situations.
So let’s consider how to keep a resourceful attitude:
  1. Put Things In Perspective
    When you find your mood isn’t as good as you know it can be, literally take a step back to put things into perspective. When you look at the bigger picture from this position, problems can often seem a bit smaller than they first appeared.
  2. Have Something To Look Forward To
    We love to look forward to stuff, don’t we? The anticipation of something happening is often better than when it actually happens! So, keep something in mind to be looking forward to.
  3. Help Others
    There’s no better way to forget about your stuff than to help someone else with theirs. When you take the focus from yourself and give your attention to others, your attitude will change dramatically.
  4. Take a Break
    Take a break from what is getting you down. You might not be able to change the situations that are causing you challenges, but you can take a break and come back with fresh sense of what matters.
  5. Talk With a Someone You Trust
    Talking things out will help. Call someone you trust and tell them what’s going on for you, but direct the conversation towards what you want, not just moans and groans! This can be a very effective cure to a rough day.
  6. People Have Done More With Less
    A common cause for a poor attitude is the feeling that you are in a situation that is just too hard to deal with. You may be too young, too old, too tired, too unlucky, too poor, etc, etc… But remember, people have done more with less! Many people from all over the world have overcome obstacles, solved problems, and maintained a resourceful attitude through the most trying of times. Don’t wait for the world to deliver to you. Go out there and make it happen yourself!
  7. Life Is Short
    It’s true. The worst thing would be to look back on your days wishing things could have been different. Most people look back and have regrets, not for what they did, but for what they didn’t do. I love this quote from Penny Freeston:
“When tomorrow comes, the day will be gone forever;
in its place is something that you have left behind…let it be something good”