Do You Know What You’re Saying?

Have you ever found yourself involved in conversations at work, not really knowing what has been said? Has a new language emerged for business folk, with words that only make sense to them? A language that uses words such as ‘maximise’ or...

Make Sure Your Feedback Lands!

Can you remember what was written on your school reports? Whenever I pose this question, it seems to summon up negative memories for most people. Hardly anyone remembers being praised or told they were doing really well. Quite the contrary. Often people remember...

Encourage Your Team To Share Their Problems

Do you encourage your team to communicate with you? Or have you made it so difficult to get through to you that people have given up trying to discuss everyday problems and challenges with you? Many managers create an environment where challenges are not welcome,...

4 Key Leadership Characteristics

There has been a lot written about the difference between managing and leading over the years. I particularly like the four important characteristics of leadership, taken from the The Leadership Challenge by James Kouzes & Barry Posner, summarised here as: Honest:...