How To Use Questions to Solve Problems

If I had a pound for every person that has come up to me and asked “I’ve got a problem but I can’t seem to find a solution – can you help me?” I’d be a very rich man! In order to help a person with a problem, some questions need to be asked – […] read more...

Written By Kevin Watson

On November 26, 2012

If I had a pound for every person that has come up to me and asked “I’ve got a problem but I can’t seem to find a solution – can you help me?” I’d be a very rich man!

In order to help a person with a problem, some questions need to be asked – but where do you start? Here are some tips to help others see the light.

Use a series of questions called the tunneling out technique. It’s called tunneling technique because it is designed to help people with their tunnel vision and to help them remove the blinkers from their problem or challenge. Here goes:

  1. Discover the Context – questions about the problem

    Q
    What’s the problem here?
  2. Discover the Vision – questions about the desired outcome

    Q
    What do you really want?
  3. Set and Specify Expectations – questions to obtain evidence

    Q
     How will you know when you have achieved what you want?
  4. Investigate Avenues of Help – questions to identify resources that can help

    Q
    What skills, resources, expertise etc do you already have which will help you achieve your outcome?
  5. Options Available – questions to explore what is possible

    Q
     What are your options?
    Q What else could you do?
    Q How else might you be able to achieve what you want?

This is a really useful technique, providing structure to your conversation – try it out for yourself!

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