As a leader, it is vital that you only make agreements you can keep!

“When leaders say one thing and do another, they quickly lose trust.”
~ Warren Bennis

When asked about the qualities people value most in their leaders, honesty came out on top. Being congruent with what is said and what is done.

Simply put, leaders are expected to keep their promises.

If you are unable to follow through and deliver your promise, tell people immediately and establish an alternative, where possible.